Privacy Policy
Welcome to InspectorVilla ("InspectorVilla," "we," "us," or "our"). InspectorVilla is committed to respecting your privacy and protecting your personal information. This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your information through our website, mobile applications, and other online services that link to this Privacy Policy (collectively, the "Services").
By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services.
1. Collection, Use, and Disclosure of Personal Information
What is Personal Information?
"Personal Information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household, such as a real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers.
How We Collect Personal Information
We collect Personal Information in the following ways:
- Directly from you: When you register for an account, submit information through our Services, contact us, or participate in surveys, promotions, or other activities.
- Through technology: Automatically when you use our Services, such as through cookies, web beacons, and similar technologies.
- From third parties: From our business partners, service providers, social networks, and other third parties.
Categories of Personal Information We Collect
| Category | Examples | Business Purpose |
|---|---|---|
| Identifiers and Non-Public Personal Information | Name, email address, postal address, phone number, account credentials, Social Security number (for certain service providers) | Account creation and management, identity verification, communication, providing Services |
| Commercial Information | Records of services purchased, obtained, or considered; purchasing or consuming histories or tendencies | Order fulfillment, customer service, personalization, marketing |
| Inferences and Customer Profiles | Inferences drawn from Personal Information to create a profile about preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes | Personalization, targeted advertising, analytics |
| Internet Activity Information | Browsing history, search history, information regarding interactions with our Services, advertisements, or applications | Analytics, personalization, targeted advertising, fraud prevention |
| Geolocation Data | Physical location or movements based on IP address or other location-based technologies | Providing location-based Services, analytics, fraud prevention |
How We Use Personal Information
We may use your Personal Information for the following purposes:
- To provide, maintain, and improve our Services
- To process transactions and send related information
- To send promotional communications (with your consent where required)
- To respond to your comments, questions, and requests
- To monitor and analyze trends, usage, and activities
- To detect, investigate, and prevent fraudulent transactions and other illegal activities
- To personalize and improve your experience
- To comply with legal obligations
How We Disclose Personal Information
We may disclose your Personal Information to:
- Service Providers: Third parties that perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Business Partners: Third parties with whom we partner to offer products or services.
- Inspectors and Service Professionals: When you use our Services to connect with home inspectors or other service professionals.
- Legal Requirements: When required by law or to protect our rights, privacy, safety, or property.
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
2. Tracking Technologies and Cookies
We and our service providers use cookies, web beacons, and other tracking technologies to collect information about your use of our Services and to deliver targeted advertising.
Types of Cookies We Use
- Necessary Cookies: Essential for the operation of our Services. These cookies enable basic functions like page navigation and access to secure areas.
- Functional Cookies: Allow us to remember choices you make and provide enhanced, more personal features.
- Analytics Cookies: Help us understand how visitors interact with our Services by collecting and reporting information anonymously.
- Advertising Cookies: Used to deliver advertisements relevant to you and your interests.
Opt-Out Options
You can opt out of interest-based advertising through the following:
- Digital Advertising Alliance (DAA): https://optout.aboutads.info
- Network Advertising Initiative (NAI): https://optout.networkadvertising.org
- Google Analytics: https://tools.google.com/dlpage/gaoptout
Web Beacons
Web beacons (also known as pixel tags or clear GIFs) are tiny graphics with a unique identifier that are used to track online movements of web users. We may use web beacons in our Services and email communications.
Do Not Track
Some browsers have a "Do Not Track" feature that signals to websites that you do not want to have your online activity tracked. Our Services do not currently respond to Do Not Track signals.
Social Networking Sites
Our Services may include social media features. These features may collect your IP address and which page you are visiting on our Services, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the social media company providing the feature.
3. Information From or About Other Parties
Referrals
If you choose to refer someone to our Services, we may ask you for that person's name and contact information. We will use that information to send the referral and for no other purpose unless that person registers for our Services.
Ratings and Reviews
Our Services may allow you to submit ratings and reviews about service providers. These ratings and reviews may be made publicly available on our Services.
Third-Party Data
We may receive information about you from third parties, including business partners, marketing partners, social media platforms, data brokers, and publicly available sources. We may combine this information with other information we collect about you.
4. Communications
SMS/Text Messages
If you provide your mobile phone number and consent to receive text messages from us, we may send you text messages related to your use of our Services, including transactional messages, marketing messages, and other communications. Message and data rates may apply. You can opt out of receiving text messages at any time by replying "STOP" to any text message we send or by contacting us at support@inspectorvilla.com.
Email Communications
We may send you promotional emails about our Services. You can opt out of receiving promotional emails by following the unsubscribe instructions in each email or by contacting us. Even if you opt out of promotional emails, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
Push Notifications
If you use our mobile applications, we may send you push notifications about our Services. You can disable push notifications in your device settings.
5. Information Retention
We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the Personal Information, whether we can achieve those purposes through other means, and applicable legal requirements.
6. Targeted Advertising, Sales, and Sharing of Personal Information
Categories Shared for Targeted Advertising
We may share the following categories of Personal Information for targeted advertising purposes:
- Identifiers (such as name, email address, IP address)
- Internet activity information (such as browsing history, search history)
- Geolocation data
- Inferences
Third Parties
We may share Personal Information with advertising networks, social media platforms, and data analytics providers for targeted advertising purposes.
Minors
We do not knowingly sell or share the Personal Information of consumers under 16 years of age.
7. United States Privacy Rights
Depending on your state of residence, you may have certain rights regarding your Personal Information:
Right to Delete
You may have the right to request that we delete Personal Information we have collected from you, subject to certain exceptions.
Right to Opt-Out of Sale/Sharing
You may have the right to opt out of the sale or sharing of your Personal Information.
Right to Know
You may have the right to request that we disclose what Personal Information we collect, use, disclose, and sell about you.
Right to Correct
You may have the right to request that we correct inaccurate Personal Information we maintain about you.
Right to Limit Use of Sensitive Personal Information
You may have the right to limit our use of sensitive Personal Information to certain purposes.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising your privacy rights.
Right to Appeal
If we deny your request, you may have the right to appeal our decision.
Financial Incentive Notice
We may offer certain financial incentives in exchange for your Personal Information. Participation in these programs is voluntary. The value of your Personal Information is reasonably related to the value of the incentive offered. You can opt out of these programs at any time.
California "Shine the Light"
California residents may request information about our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us at support@inspectorvilla.com.
Exercising Your Rights
To exercise these rights, please contact us at support@inspectorvilla.com or call us at 888.282.6730. We will verify your identity before processing your request. You may designate an authorized agent to make a request on your behalf.
8. Sweepstakes, Contests, and Promotions
We may offer sweepstakes, contests, and other promotions ("Promotions") that require registration. If you participate in a Promotion, we will collect the Personal Information you provide in connection with that Promotion. This information may be shared with third-party sponsors or partners as described in the official rules for each Promotion.
9. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we learn that we have collected Personal Information from a child under 13, we will take steps to delete that information as quickly as possible. If you believe that a child under 13 may have provided us with Personal Information, please contact us at support@inspectorvilla.com.
10. International Visitors
Our Services are hosted in the United States and are intended for visitors located within the United States. If you choose to use the Services from the European Union or other regions of the world with laws governing data collection and use that may differ from U.S. law, please note that you are transferring your Personal Information outside of those regions to the United States for storage and processing. By providing your Personal Information, you consent to that transfer, storage, and processing.
11. Security
We take reasonable measures to protect your Personal Information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your Personal Information.
12. Your Choices
Account Information
You may update, correct, or delete your account information at any time by logging into your account or contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.
Cookies
Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.
Location Information
You can prevent the collection of location information through your device settings. Note that opting out may affect certain features of our Services.
13. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
InspectorVilla
Email: support@inspectorvilla.com
Phone: 888.282.6730
You may also visit our Contact Page for additional contact options.
14. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if you have provided an email address) or by posting a notice on our Services prior to the effective date of the changes. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.
Last Updated: January 2025